COURSE DESCRIPTION:

Coaching and feedback are two highly effective methods of driving productivity, growth, and results. But many managers don’t understand when one might be more effective than the other. This course explores the differences between the two, including practice activities to foster and sustain an environment that encourages continual learning, personal growth, and success.

• Learn the difference between coaching and feedback
• Identify behaviors associated with coaching
• Practice using coaching and feedback models

Erica Nelson

Erica is a highly sought-after faculty member with experience in facilitating key skillsets that enhance business relationships and encourage partnerships at all managerial levels. Her expertise includes individual and team communication, mediation, conflict management, influencing, presentation skills, and internal consulting. She is a certified mediator and has been affiliated with the Center for Conflict Resolution in Chicago.
 
Erica, managing consultant of Nelson Performance Development, has over 25 years of experience in management development. She performs developmental and performance coaching and coaches high-potential professionals and all levels of management including Director and VP levels.